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Lousy Support

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networker

The support at compuhost has been pathetic.I had successfully transferred a few domain names before to compuhost.Not this time.I requested the transfer of a domain, and received an email saying that Icouldn't transfer it, because the domain name was already taken.I clearly requested a TRANSFER, not purchase of a new domain name.It was unlocked,unprivate, and I gave them the proper verification codeand information.On the second try, I received an email saying that the transfer had failed againbecause a response was not received from the "Administrative contact".The only email I received from them was the generic "Do not reply" emailthat one receives when making a transfer.They told me to place a new transfer. I can't because the old transferrequest is still pending with no way of deleting it.Time is now running out.


networker

What happened to the Edit function?I see. You can edit everything but the INITIAL post. I would of deleted this thread.The problem here seems to have been confusion all around.Why place "Do not reply" in the header of an important email though?It's misleading and makes the email appear to be spam like.The compuhost user panel could be a bit more user friendly too.


Soviet Rathe

I suggest you open a support ticket as this may be a flaw in the system,.. as for the edit feature, you are given 10 minutes to edit your post before it is disabled, this is because it was being abused by n00bs


anwiii

i have to agree that Xisto - Web Hosting support is a little slow and confusing at times because the support does not read our specific requests and assumes things we didn't even say. i just learned to bare with it and be patient because as far as i am concerned, their services are good when connected to trap.i know that doesn't help your current situation, but it's nothing to get your panties in a twist over. if there is some major problems with support in your situation, what i would do is talk to opaque personally and let him handle it if time is indeed running out.as far as the edit feature, where have you been? haha it was taken out a while back but you still have 10 minutes to edit your post as soviet had said. no biggie....


networker

i have to agree that Xisto - Web Hosting support is a little slow and confusing at times because the support does not read our specific requests and assumes things we didn't even say. i just learned to bare with it and be patient because as far as i am concerned, their services are good when connected to trap.
i know that doesn't help your current situation, but it's nothing to get your panties in a twist over. if there is some major problems with support in your situation, what i would do is talk to opaque personally and let him handle it if time is indeed running out.

as far as the edit feature, where have you been? haha it was taken out a while back but you still have 10 minutes to edit your post as soviet had said. no biggie....


Thanks for the replies. I am just a little concerned because the domain name in question is going to
expire soon.
Then again, if it does I don't really care. As soon as I get somethings out of the way I'm going to
rebuild,building just one site geared for traffic, rather than concentrating on a whole bunch at once.
The internet can be a headache sometimes.

anwiii

well if your worried because it's going to expire soon, why transfer it now anyway? use some mycents to renew it, and then if you need to transfer it, you can do it after you have paid for another year


OpaQue

Hi Networker,The domain name transfer process involves a step where you approve the Transfer. To do this, an email is sent to your Registrant email in your whois account. The approval is done from your-end.If you can give me your ticket ID, I will investigate further.


networker

Hi Networker,
The domain name transfer process involves a step where you approve the Transfer. To do this, an email is sent to your Registrant email in your whois account. The approval is done from your-end.

If you can give me your ticket ID, I will investigate further.


It looks like it's okay now.Thanks anyway.

I over reacted. I wanted to delete,or at least edit this post just after I posted it.
They've been really good at compuhost. When I freak out I don't discriminate, I treat
everybody badly, equally.lol.

Also thanks for everything OpaQue. Xisto is really,really good.

networker

well if your worried because it's going to expire soon, why transfer it now anyway? use some mycents to renew it, and then if you need to transfer it, you can do it after you have paid for another year

Well, you see, I'm transferring it FROM another hosting company TO compuhost.Everything should be alright now though. There is actually plenty of time left really.

k_nitin_r

Hi!Does transferring a domain cost anything at all? If I get a domain name from a domain registrar and want to transfer it to Xisto - Web Hosting/Xisto, or vice-versa, do either of the firms charge for the transfer? What about a transfer to a different owner i.e. for updating the contact information associated with the domain name?I have never really had a problem with Xisto - Support, but then again, I haven't done much with the hosting package that I got.


Spyda

Hi!
Does transferring a domain cost anything at all? If I get a domain name from a domain registrar and want to transfer it to Xisto - Web Hosting/Xisto, or vice-versa, do either of the firms charge for the transfer? What about a transfer to a different owner i.e. for updating the contact information associated with the domain name?

I have never really had a problem with Xisto - Support, but then again, I haven't done much with the hosting package that I got.


Yes, transferring domains costs around $9.99 if you are transferring a .com domain using Xisto - Support.com/billing. The full list of prices can be found here:

https://support.xisto.com/domainchecker.php

Cheers :angel:

Echo_of_thunder

Lousy Support? Funny I have never had any problems with it. Yes sometimes a ticket may be slow in a reply but that is understandable. but as for lousy? no way at all. in fact I would rate it a 4 out of a 5 in that department.


k_nitin_r

Hi!

@Spyda

Thank you for your reply. With the domain transfer charges being the same as the domain registration charge, I think the best course of action would be to let the domain registration expire and then re-register it instead of transferring it, as anwii suggested in his message further up (earlier) in this thread. The risk involved with such a 'modus operandi' is that somebody could just come along and steal the domain name while it's between expired and registered with the new hosting service. Another potential problem is that some domain registration services hang on to an expired domain name for a while in the hope that you would renew it with them - it's probably one way for them to make sure that you do not switch over to another domain registration service, especially if they don't respond to requests to release the domain without charging a fee since the domain is expired.

BTW, I've looked at the reviews for several web hosting companies at http://www.whtop.com/ and most web masters complain about the hosting firms taking away their services when they start getting a considerable amount of traffic. Although there are some cases in which the hosting providers are really ripping off web masters, it may also be because the CPU load from a script is high. Running WordPress on a shared hosting server without any form of caching is asking for trouble - it generates a really heavy CPU load! The folks at StackOverflow.com probably got their feet wet when they initially switched to the WordPress blogging platform and as they weren't really aware of the concept of WordPress-caching, their CPU usage went sky-high and they dubbed WordPress as the destroyer of CPUs. They later figured out the caching bit, but not without putting up their share of slander/libel with their blog post for their bad experience resulting from their own ignorance.

The problem of a heavy CPU load is pretty common among PHP scripts, but if you use them for prototyping, building intranet websites, or for a custom application (since you are cutting out the overhead of a plugin framework, catch-all index pages, and theme abstraction), you shouldn't have too much of an issue. If you can afford dedicated server hosting, however, the trade-off between ease of use and the speed of development versus the cost of obtaining hosting should get you convinced with building your website with PHP.


princeofvegas

Thank you for your reply. With the domain transfer charges being the same as the domain registration charge, I think the best course of action would be to let the domain registration expire and then re-register it instead of transferring it, as anwii suggested in his message further up (earlier) in this thread. The risk involved with such a 'modus operandi' is that somebody could just come along and steal the domain name while it's between expired and registered with the new hosting service. Another potential problem is that some domain registration services hang on to an expired domain name for a while in the hope that you would renew it with them - it's probably one way for them to make sure that you do not switch over to another domain registration service, especially if they don't respond to requests to release the domain without charging a fee since the domain is expired.

If the domain name means anything to you DO NOT let it expire. You will lose the domain. There are some companies out there that are close to the registrars who are able to snag up domains seconds before they become publicly available, which is enough time for them to purchase them before they are released for general purchase. Not even the godaddy domain backorder tool can swipe domains from these companies. Trust me I know because I tried to get my hands on a domain that was expiring once and lost it to one of these companies.